Privacy Policy for Bordeaux Custom Crafts

Effective date: March 13, 2026

Introduction Bordeaux Custom Crafts (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. By visiting or using our website, services, or products, you agree to the terms of this policy.

Information We Collect

• Information you provide directly:

  • Contact information (name, email address, phone number, postal address) when you create an account, place an order, sign up for newsletters, or contact customer support.

  • Payment information (credit/debit card details) processed through our payment processors. We do not store full payment card data on our servers.

  • Content you submit (customization details, messages, photos, or other files related to custom orders).

  • Marketing preferences and communication preferences.

• Information we collect automatically:

  • Usage information such as pages viewed, products browsed, search queries, and interactions with the site or emails.

  • Device and connection information including IP address, browser type, operating system, and mobile device identifiers.

  • Log data and analytics collected via cookies and similar tracking technologies.

• Information we obtain from third parties:

  • Shipping and address verification data from carriers.

  • Identity verification, fraud prevention, and credit-check information when required for certain orders.

  • Marketing data and analytics from advertising partners.

How We Use Your Information We use personal information for the following purposes:

• To provide and maintain our services, process orders, deliver products, and handle returns.

• To communicate with you about orders, account activity, customer support requests, and policy updates.

• To personalize your experience, recommend products, and display relevant content.

• To process payments, prevent fraud, and comply with legal obligations.

• To send promotional messages and newsletters when you’ve opted in. You may unsubscribe at any time.

• To analyze and improve our website, products, and marketing efforts.

• To enforce our terms, protect rights and property, and address security incidents.

Legal Bases for Processing (where applicable) If you are in a jurisdiction that requires a legal basis for processing (such as the European Economic Area), we rely on:

• Performance of a contract (to fulfill your orders and provide services).

• Consent (for marketing communications and certain cookies).

• Legitimate interests (to operate and improve our business, prevent fraud, and ensure security).

• Compliance with legal obligations.

How We Share and Disclose Information We may share personal information with:

• Service providers and vendors who perform services on our behalf, such as payment processors, shipping carriers, hosting providers, email and marketing platforms, and analytics providers.

• Business partners who help us provide products, co-branded services, or promotional offers.

• Legal authorities, law enforcement, or other third parties when required by law, to comply with legal process, to protect rights, property, or safety, or to investigate fraud or security issues.

• In connection with a business transaction such as a merger, acquisition, or sale of assets. In such an event, personal information may be among transferred assets.

Cookies and Tracking Technologies We use cookies, web beacons, and similar technologies to:

• Remember your preferences and settings.

• Understand how you use our site and measure the effectiveness of our services and marketing.

• Serve relevant ads on third-party sites and platforms.

You can control cookie settings through your browser and device; disabling certain cookies may affect site functionality. For marketing emails, follow the unsubscribe link in any promotional message to stop receiving future marketing.

Your Choices and Rights:

• Access and correction: You may review and update your account information by logging into your account or contacting us.

• Deletion: You may request deletion of your personal information where allowed by law. We may retain certain data as required for legal, tax, or legitimate business purposes.

• Opt-out of marketing: You can opt out of promotional emails by following the unsubscribe instructions in the emails.

• Cookies: Adjust your browser or device settings to refuse cookies or clear stored cookies.

• Data portability and other rights: Depending on your jurisdiction, you may have additional rights (e.g., to obtain a copy of your data, restrict processing, or object to processing). Submit requests using the contact information below; we will verify identity before responding.

Security:

We implement reasonable administrative, technical, and physical safeguards to protect personal information. While we strive to protect your information, no security measure is perfect or impenetrable. If we become aware of a breach that poses a risk to your rights or privacy, we will notify you and relevant authorities as required by law.

Data Retention We retain personal information as long as necessary to fulfill the purposes described in this policy, comply with legal